Refund & Cancellation Policy

1. Nature of Service

fotoso.appplans grant a photographer the right to upload up to a fixed number of photos to a specific event and enable AI face-matching for that event, for the plan's validity period. Because this is a digital service that begins immediately on activation, standard refund timelines applicable to physical goods do not apply.

2. Eligibility for Refund

You may be eligible for a refund if:

• The payment was successfully charged but the plan was not activated on your event due to a technical error on our end
• You were charged more than once for the same plan purchase due to a payment gateway error
• You request a cancellation within 24 hours of purchase and have not uploaded any photos using that plan

3. Non-Refundable Cases

Refunds will generally not be provided if:

• Photos have already been uploaded and processed using the purchased plan
• The plan's validity period has expired
• You changed your mind after actively using the service for the event

4. How to Request a Refund

To request a refund, email us at info@fotoso.app with your registered mobile number, event name, and payment reference (Razorpay payment ID). We will review and respond within 3-5 business days.

5. Refund Timeline

Approved refunds will be processed to the original payment method via Razorpay within 5-7 business days, subject to your bank/payment provider's processing time.

6. Cancellations

Since plans are one-time, per-event purchases rather than recurring subscriptions, there is no auto-renewal to cancel. An event and its plan can be deleted at any time from the photographer dashboard; this does not automatically trigger a refund unless the conditions in Section 2 are met.

7. Contact

For any billing questions, reach us at info@fotoso.app.